HIPAA Privacy Policy
Effective Date: 01/01/2025
Fresh Start of California LLC
503 N. Daisy Avenue, Santa Ana, CA 92703
Phone: 714-558-2600 | Email: info@fsocadetox.com
Fresh Start of California LLC is committed to maintaining the privacy and security of your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all applicable state and federal confidentiality laws.
Use and Disclosure of Protected Health Information (PHI)
PHI refers to any information in your medical record that can identify you and that relates to your past, present, or future physical or mental health condition and related health care services. This includes information such as diagnosis, treatment plans, medical history, insurance information, and clinical notes.
We may use or disclose your PHI in the following circumstances:
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Treatment: To coordinate care among our clinicians, or with other healthcare providers involved in your care.
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Payment: To bill and obtain payment from health plans or other entities.
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Health Care Operations: To conduct quality assessments, staff training, and administrative tasks that help improve our services.
Authorization Required for Other Uses
We will not use or disclose your PHI for any reason not listed above unless you authorize it in writing. You have the right to revoke this authorization at any time in writing.
Client Rights Under HIPAA
You have the following rights regarding your PHI:
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Right to Access: You may request a copy of your clinical records in paper or electronic format.
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Right to Amend: You may request corrections to your records if you believe information is incorrect or incomplete.
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Right to an Accounting of Disclosures: You may request a list of certain disclosures made without your authorization.
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Right to Request Restrictions: You may request limitations on how your PHI is used or disclosed, including limiting disclosures to health plans for services you paid for out-of-pocket.
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Right to Confidential Communications: You may request that we communicate with you at a specific location or in a particular manner.
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Right to a Paper Copy: You may request a printed copy of this policy at any time, even if you agreed to receive it electronically.
Safeguards and Security
All Fresh Start staff members are trained in HIPAA compliance and sign confidentiality agreements upon hiring. Clinical records are securely stored in locked physical files and encrypted electronic systems. Access is limited to authorized personnel only.
Fresh Start uses HIPAA-compliant software platforms for medical records, telehealth services, and insurance claims. Any external partners or vendors (e.g., billing services or cloud storage providers) are required to sign Business Associate Agreements (BAAs) ensuring they also follow HIPAA guidelines.
Disclosures Without Authorization
Federal and state law permits certain disclosures without client authorization. These include:
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As required by law
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Reporting suspected child abuse or neglect
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Serious threats to health or safety
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Court orders or subpoenas
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Public health reporting
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Medical emergencies
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National security and intelligence activities (military, government agencies)
Violations and Breaches
We are required to notify you if a breach occurs involving your unsecured PHI. Violations of this policy by staff may result in disciplinary action, including termination. If you suspect your privacy rights have been violated, you may file a complaint without fear of retaliation.
Complaints and Further Information
To file a complaint or request more information, contact:
Privacy Officer
Fresh Start of California LLC
503 N. Daisy Avenue, Santa Ana, CA 92703
Phone: 714-558-2600 | Email: info@fsocadetox.com
You may also contact:
U.S. Department of Health and Human Services – Office for Civil Rights
Website: https://www.hhs.gov/hipaa
